LAX Named a Top U.S. Airport for Business Travelers, Airport Performance and Customer Experience
04/08/2019 02:07 PM
For Immediate Release April 8, 2019
Contact: LAX Public Relations
Tom Bradley International Terminal at Los Angeles International Airport.
LAX NAMED A TOP U.S. AIRPORT FOR BUSINESS TRAVELERS, AIRPORT PERFORMANCE AND CUSTOMER EXPERIENCE
(Los Angeles, CA) Los Angeles International Airport (LAX) is continuing an upward trend in its rankings in guest experience and travel efficiency, according to three recently released reports. The reports show that LAX is one of the top airports in the country for business travelers and ranked highly among domestic airports when evaluating on-time departures, average airfare price, and customer service. Recent rankings from Skytrax, Fundera and Money Magazine speak to LAX's continued focus on upgrading the guest experience, the availability of a wide variety of world-class cuisines and retail and an unparalleled number and frequency of destinations in the U.S. and around the world.
"Travelers are discovering that LAX is reaching new heights as we progress toward our goal of gold standard airports," said Deborah Flint, Chief Executive Officer, Los Angeles World Airports. "From an efficient check-in and security experience, to our fast and free Wi-Fi, to incredible choices for shopping and dining, and even our surprise and delight events, we are working to provide unforgettable experiences for everyone who travels through our airport."
LAX Climbs in Skytrax Passenger Survey
According to Skytrax World Airports Awards, LAX is now ranked No. 71 among the world's top 100 airports, up from No. 72 last year. LAX also ranked No. 8 among U.S. airports in the passenger-based surveys, as well as No. 8 among the world's airports serving more than 70 million passengers each year. LAX has continued to climb the Skytrax rankings, jumping 27 spots in the world ranking and five spots in the U.S. rankings since 2015. The survey shows passenger approval continues to grow as the airport invests in modernizing its facilities. The Skytrax's world airport survey evaluates travelers' experiences in the following areas: check-in, shopping, arrivals, transfers and security through departure at passenger gates. Skytrax covers more than 500 airports in their annual survey, and features the rankings for the top 100.
LAX was named the No. 5 best U.S. airport for business travelers among the 46 busiest domestic airports ranked by Fundera, a financial solutions company for small businesses. The rankings are based on factors that include flight delays, cancellations, lounges with Wi-Fi, proximity to downtown, parking rates and average hotel rates, using data from the Bureau of Transportation Statistics (BTS).
According to the report, 82 percent of departures and 81 percent of arrivals at LAX were on time in 2018, with just 0.83 percent of flights cancelled. The report also took note of LAX's ample amenities for business travelers and other airport guests.
"LAX has a whopping 22 lounges with Wi-Fi — with more than a dozen airlines represented — second only to New York’s John F. Kennedy Airport," according to the report, which also said LAX's economy parking is affordable, at just $12 per day.
LAX was also named the No. 13 best airport for on-time departures, customer experience, price and airport performance as ranked by Money Magazine. To determine the rankings, the magazine analyzed data for the 75 busiest airports in the U.S. Customer satisfaction ratings were considered for the following areas: ease of access to the airport, restaurants, shopping, airport design, check-in security, overall experience and the number of airlines served.
Rankings were also determined based upon the percentage of on-time departures, average airfare price, departure delays, cancellations and the yearly changes for these metrics. Read the complete article in Money Magazine here. All of these recognitions come as LAWA continues to invest in modernizing its facilities and improving the overall guest experience. Some of the ways that LAWA continues to generate positive guest feedback and industry accolades during this time of transformation include:
New Concessions in Terminal 1
Guests can enjoy new shopping and dining choices across all nine terminals at LAX. Through a partnership between LAX, Southwest Airlines and Unibail-Rodamco-Westfield, the new Terminal 1 opened in November 2018 and includes 22 new dining and retail destinations, 12 local brands, and 14 LAX firsts. Some of the concessions include Cassell's Hamburgers, Urth Caffe and Trejo's Tacos.
Throughout the year, guests are entertained in each terminal thanks to LAX Presents, a cultural performance series, hosted by LAX and Grand Performances, which runs from March until December. Now in its third year, LAX Presents will feature 38 performances and styles, including jazz piano, classical ensemble and vintage West Coast rock.
Gold Star Awards Recognition Program
The LAX Gold Star Awards Program allows guests and staff members to recognize LAX employees who go above and beyond to ensure that gold standard service is delivered. Guests can easily acknowledge employees who they believe deserve special recognition, by accessing an electronic form
The Blue13 Dance Company performs in Tom Bradley International Terminal as part of the LAX Presents Series.
Cassell's Hamburgers in Terminal 1 at LAX is one of the new LA-based restaurants introduced as part of the terminal modernization.
Ask LAX kiosks help guests navigate the airport.
About Los Angeles International Airport (LAX)
LAX, the fourth-busiest airport in the world and second busiest in the United States, was named a top-10 U.S. airport by SKYTRAX. LAX served more than 87.5 million passengers in 2018 and offers an average of 700 daily nonstop flights to 109 cities in the U.S. and 1,281 weekly nonstop flights to 93 markets in 47 countries on 69 commercial airlines. LAX ranks 10th in the world in air cargo tonnage processed, with more than 2.4 million tons of air cargo. LAX handled 707,883 operations (landings and takeoffs) in 2018.
LAX generated 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.
LAX was honored as having the “Best Overall Customer Service Program” by Airports Council International-North America; named the “Best Airport for Breastfeeding Moms” by Mamava; selected for the Top 10 “Best of the U.S.’s Big Airports” (Wall Street Journal) and “Most Pet-Friendly Airports in the U.S. (Mental Floss); named the second-most improved airport in the U.S. by JD Power; received an “Innovation Award” from the L.A. Better Business Challenge for its Central Utility Plant; and named a “Business Leader in Air Quality” by the South Coast Air Quality Management District.
LAX is also the second-most popular airport in the world to appear on Instagram, according to wego.com. LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.
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