Justin Erbacci was appointed Chief Operating Officer in August 2019. He is responsible for overseeing a realigned executive organization focused on implementation and delivery of LAWA’s $14 billion ongoing modernization program. As COO he leads the integration of the capital development, guest experience, innovation, commercial strategy, information technology, environment and sustainability and operations and facilities management functions.
Justin first joined LAWA in October 2016 as Chief Innovation and Technology Officer (CITO) and Deputy Executive Director where was responsible for implementing LAWA’s overall Information Technology vision and strategy, in addition to leveraging innovative technologies and processes to enhance operations at Los Angeles International (LAX) and Van Nuys general aviation airports. In January 2018, Justin’s role was expanded to Chief Innovation and Commercial Strategy Officer (CICSO) where, in addition to his previous role, he also sponsored and led the Terminal Development and Improvement Program and shaped commercial and business strategies.
Justin brings over 15 years of experience in global IT and executive leadership from inside and outside of the aviation industry. Prior to his appointment with LAWA, he served as Vice President of Customer Experience & Technology for Star Alliance, a global airline network comprised of 28 airlines serving 640 million passengers annually. In this role, he was responsible for the development, implementation, architecting, operations, and maintenance of all global IT applications and infrastructure components, and led all Star Alliance product and service activities at the over 1,300 airports where its airlines operated. Additionally, Mr. Erbacci has served as the Director of Global Product Management for Credit Suisse, and as a Manager of Business Planning and Technology at United Airlines.
Justin has also served as a senior IT consultant for firms including Reese McMahon LLC, Cambridge Management Consultants, and Deloitte Touche Tohmatsu. Prior to consulting, he practiced law as a civil rights defense litigator.
Justin earned a Master of Business Administration degree from the Vienna School of Economics/Moore School of Business at the University of South Carolina, and a Juris Doctor degree from Loyola University of Chicago’s School of Law. He also earned a Bachelor of Arts in Political Science from Loyola University of Chicago.